What You Should Know When Ordering With Hearing Direct

Hearing Direct has earned a well-deserved reputation as leading online hearing experts. We are constantly trying to improve our services in order to meet even the highest demands and expectations of our customers and ease the ordering and delivery process as much as possible

In short, we have a very simple collection of terms and conditions and delivery policies. These revolve around the central principle of a service level that we would like to receive ourselves

You can place your order over the phone or online, your payment details are stored securely by a third party and we have no ongoing visibility to these details. We also accept cheques as a valid form of payment although goods will only be dispatched on the day the monies clear.

We guarantee complete satisfaction through our 30-day money back policy, which starts from the day the product is dispatched. This means that if within this period you are not entirely happy with your purchase, you can return it to Hearing Direct and choose a replacement, an alternative item or a full money refund. In order to do this, you should first contact our team by email or phone and request a Return Authorisation Number (RAN). The product should be then returned by post accompanied by a letter, which states your reasons for the return, the RAN and if possible a copy of the invoice.

In the event that we are unable to supply any item due to stock delay, our team will offer either a similar replacement or a full refund.

For our full terms and conditions, we would encourage you to see our policies and practices section which can be found in the ‘Contact’ area of the website.