In short, we have a very simple collection of terms and conditions and delivery policies. These revolve around the central principle of a service level that we would like to receive ourselves
You can place your order over the phone or online, your payment details are stored securely by a third party and we have no ongoing visibility to these details. We also accept cheques as a valid form of payment although goods will only be dispatched on the day the monies clear
We guarantee complete satisfaction through our 30-day money back policy, which starts from the day the product is dispatched. This means that if within this period you are not entirely happy with your purchase, you can return it to Hearing Direct and choose a replacement, an alternative item or a full money refund. In order to do this, you should first contact our team by email or phone and request a Return Authorisation Number (RAN). The product should be then returned by post accompanied by a letter, which states your reasons for the return, the RAN and if possible a copy of the invoice
In the event that we are unable to supply any item due to stock delay, our team will offer either a similar replacement or a full refund
Furthermore, we seek to reassure you of the highest standards in customer service and business practice having undergone a thorough auditing process to obtain membership of Trading Standards “Buy with Confidence” Scheme
For our full terms and conditions, we would encourage you to see our policies and practices section which can be found in the ‘Contact’ area of the website.