FAQ

Why are HearingDirect.com hearing aid prices so much lower than the high street?
We have cut out a lot the expense in the process of buying of a hearing aid. Providing an online service with phone or email follow up allows for many cost savings to be passed directly on to you.
What if I buy a hearing aid and it does not help me?
It takes time to get used to a hearing aid delivering sounds that you may not have heard for a while, so give yourself a chance to get used to your hearing aid but if it still doesn’t help simply send it back for your no quibble money back guarantee. Or you can try another one of our hearing aids that may suit you better for another thirty days. (See our returns policy).
How long do the batteries last for?
The life of your hearing aids batteries will vary depending on length of daily use. Estimated battery life for all our hearing aids can be found on the product page. All HearingDirect.com hearing aids come with a free packet of batteries to get you started. We also offer hearing aids with rechargeable batteries.
Do I need one or two hearing aids?
If there is hearing loss on both ears, from an audiological point of view aiding both ears is usually recommended. There are a number of advantages of ‘binaural’ hearing – e.g. localisation ability can be better preserved. If you do not want to purchase two at once, but are still unsure as to which ear to wear something on, some of the HearingDirect products can be used interchangeably on either the left or right ears. Please call our FREEPHONE number at the top of this page for more details.
Who is HearingDirect.com?
Read all about us here.
Do you have a qualified audiologist I can contact?
Click here to address a query directly to our resident expert audiologists.
What about old expired batteries and other electrical items, do you offer recycling facilities?
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points.
Do HearingDirect.com hearing aids fit all ears?
Ears are different sizes and shapes, as individual as people. At HearingDirect.com, we have developed products that will fit the vast majority of ears and if yours doesn't fit simply send it back for your no quibble money back guarantee.
Can I wear glasses with my hearing aid?
Yes. There should be no problem with wearing glasses with HearingDirect.com’s hearing aids. Just exercise a little more care when taking your glasses off.
What is a telecoil?
A telecoil is used to access loop systems found in many public buildings and some assistive listening devices or amplified telephones and mobiles. Some of our hearing aids offer this feature.
Who makes HearingDirect.com hearing aids?
HearingDirect.com’s hearing aids are sourced from a number of hearing aid manufacturers and are carefully selected for their build and performance quality. At HearingDirect.com we are committed to providing outstanding value without compromising on quality and we are continually reviewing and monitoring new and existing manufacturers to ensure we meet those commitments.
How much do hearing aids cost from High Street shops?
There are a wide range of prices advertised by the High Street shops but the average cost of a single hearing aid is over $1,600.
What if I buy a hearing aid and it does not help me?
It takes time to get used to a hearing aid delivering sounds that you may not have heard for a while, so give yourself a chance to get used to your hearing aid but if it still doesn’t help simply send it back for your no quibble money back guarantee. Or you can try another one of our hearing aids that may suit you better for another thirty days. (See our returns policy).
What is the warranty on my hearing aid?
All HearingDirect.com’s hearing aids are guaranteed against defects and faulty workmanship for a period of 12 months. This warranty does not cover hearing aids that have been tampered with, or suffered physical damage.
Can I buy a hearing aid if I live outside of the USA?
HearingDirect.com accepts different payment methods and can ship to several countries in the world. Please contact us to get more details on our shipping and payment method, we will do our best to help you.
What if my hearing aid stops working?
Please refer to the troubleshooting guide at the back of your user guide. If none of these troubleshooting hints solves the problem, your HearingDirect.com hearing aid carries a 12 month warranty from the date of invoice and can be sent back to our UK headquarters for repair. Our warranty covers defects in material or faulty production, except batteries. This warranty will become invalid if the hearing aids have been tampered with, misused or altered in any way, or if the serial number has been altered, defaced, removed, or if any repairs have been made without authorisation. Please keep your invoice as this acts as your warranty. You may be required to provide proof of purchase so keep your invoice safe throughout the warranty period.