Privacy Policy

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to and Hearing Direct Ltd and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Hearing Direct Ltd include and Hearing Direct Ltd. The Hearing Direct Ltd website is an ecommerce site. By using the Hearing Direct Ltd website, you consent to the data practices described in this statement.

Collection of your Personal Information

Hearing Direct Ltd may collect personally identifiable information, such as your name. Hearing Direct Ltd may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by Hearing Direct Ltd. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Hearing Direct Ltd website.

Hearing Direct Ltd encourages you to review the privacy statements of websites you choose to link to from Hearing Direct Ltd so that you can understand how those websites collect, use and share your information. Hearing Direct Ltd is not responsible for the privacy statements or other content on websites outside of the Hearing Direct Ltd website.

Use of your Personal Information

Hearing Direct Ltd collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Hearing Direct Ltd may also use your personally identifiable information to inform you of other products or services available from Hearing Direct Ltd and its affiliates. Hearing Direct Ltd may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Hearing Direct Ltd may sell, rent, or lease customer information to third parties for the following reasons: To provide introductions to new services and products that we have carefully selected.

Hearing Direct Ltd may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Hearing Direct Ltd may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Hearing Direct Ltd, and they are required to maintain the confidentiality of your information.

Hearing Direct Ltd may keep track of the websites and pages our users visit within Hearing Direct Ltd, in order to determine what Hearing Direct Ltd services are the most popular. This data is used to deliver customized content and advertising within Hearing Direct Ltd to customers whose behavior indicates that they are interested in a particular subject area.

Hearing Direct Ltd will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Hearing Direct Ltd or the site; (b) protect and defend the rights or property of Hearing Direct Ltd; and, (c) act under exigent circumstances to protect the personal safety of users of Hearing Direct Ltd, or the public.

Use of Cookies

The Hearing Direct Ltd website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Hearing Direct Ltd pages, or register with Hearing Direct Ltd site or services, a cookie helps Hearing Direct Ltd to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Hearing Direct Ltd website, the information you previously provided can be retrieved, so you can easily use the Hearing Direct Ltd features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Hearing Direct Ltd services or websites you visit.

Security of your Personal Information

To secure your personal information from unauthorized access, use or disclosure, Hearing Direct Ltd uses the following:


WorldPay Secure Payment Services

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption via Secure Sockets Layer (SSL) protocol.

Children Under Thirteen

Hearing Direct Ltd does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Hearing Direct Ltd by contacting us here:

- Email:

- Phone: 1-800-216-2331

Changes to this Statement

Hearing Direct Ltd will occasionally update this Statement of Privacy to reflect company and customer feedback. Hearing Direct Ltd encourages you to periodically review this Statement to be informed of how Hearing Direct Ltd is protecting your information.

Contact Information

Hearing Direct Ltd welcomes your questions or comments regarding this Statement of Privacy. If you believe that Hearing Direct Ltd has not adhered to this Statement, please contact Hearing Direct Ltd at:

Hearing Direct Ltd

Unit 4 Nine Mile Water Business Park

Stockbridge SO20 8DR

Email Address:

Telephone number:



Effective as of May 26, 2016